The interview feature enables you to send professional interview links to customers for content creation. This guide covers the complete process from white label setup to interview completion and tracking.
Understanding Your Customer Interview Process
With Pressmaster.ai, sending interview links to customers follows a systematic approach that ensures professional presentation and effective content extraction:
1. White Label Domain Preparation
Essential First Step Before sending interview links, ensure your white label domain has been successfully connected. This prevents sending interview links branded with the Pressmaster logo and maintains professional presentation.
Required White Label Elements:
Custom domain connection
Company logo integration
Favicon configuration
These elements ensure customers interact with your brand rather than Pressmaster's branding throughout the interview process.
2. Interview Creation and Configuration
Starting the Process Open your customer's workspace and begin interview creation:
Click "Create New Article"
Describe the interview topic
Proceed to the configuration page
Optimal Settings Configuration Select appropriate interview parameters:
Content Type: Choose based on your intended output format
Focus Area: Define the specific angle or direction
Length: Maximum length is recommended to accommodate extended customer responses (15-20 minutes of content)
Brand Voice: Apply your customer's established brand voice
Narrative Style: Configure tone and approach preferences
3. Interview Method Selection
Available Interview Options
Quick Mode Suitable for customers who prefer straightforward content production without extensive personal input. This option works well when uniqueness and personal insights are not primary requirements.
Adaptive Interview Mode The recommended option for customer interviews. This method allows customers to:
Type written responses to interview questions
Record audio responses for each question
Choose their preferred response method per question
Conversational Interview Mode Direct AI conversation capability. However, this option is not recommended for external customer interviews due to potential technical complications including internet connectivity issues and customer unfamiliarity with AI interaction tools.
4. Strategy Page Development
Critical Strategy Configuration The interview will always reflect the strategy page, making this configuration essential for successful interviews. Pay attention to:
Topic Definition: Clear subject matter specification
Angle Direction: Specific perspective or approach
Strategic Pillars: Key themes and focus areas
Strategy Approval Process Review the generated strategy and either approve the configuration or request changes for strategy adjustment. For custom interview approaches, describe the specific strategy and interview focus directly, and Pressmaster will follow the defined strategy.
5. Interview Link Distribution
Sharing Methods Once strategy approval is complete:
Click "Share Interview" to access distribution options
Copy the interview link for manual sharing
Add customer email addresses for automated white-labeled invitation
Professional Presentation With white label domain connection, customers access interviews through your branded environment rather than Pressmaster's interface, maintaining professional consistency throughout the process.
6. Interview Completion and Tracking
Customer Experience Customers can complete interviews through any browser, including mobile browsers, providing flexibility for interview completion timing and location.
Notification System You receive notifications upon customer interview completion, enabling immediate content processing and development.
Interview Tracking Advanced tracking features provide visibility into interview progress and completion status for effective customer management.
Customer Interview Workflow
Complete Process Overview:
Define interview topics and strategic focus
Create article configuration with appropriate settings
Develop and approve interview strategy
Send interview links through preferred distribution method
Monitor interview completion through tracking system
Process completed interviews into final content
Best Practices for Customer Interviews
Technical Requirements:
Ensure white label domain connection before sending links
Use maximum length settings to accommodate detailed responses
Select adaptive interview mode for optimal customer experience
Strategic Considerations:
Develop clear interview strategies that align with content goals
Focus on specific angles and strategic pillars
Request strategy adjustments when initial configuration doesn't meet objectives
Customer Communication:
Send professionally branded interview links through white-labeled system
Provide clear instructions and expectations for interview completion
Monitor progress through available tracking features
Getting Started
Ready to send your first customer interview link? Follow this process:
Verify white label domain connection and branding elements
Open customer workspace and select "Create New Article"
Configure interview settings with maximum length and adaptive mode
Develop and approve interview strategy focusing on key objectives
Share interview link through email invitation or direct link distribution
Monitor completion through notification and tracking systems
Process completed interviews into final content deliverables
Need assistance with white label setup or interview configuration? Our support team provides guidance to ensure professional customer interview experiences and effective content extraction.
Professional interview link sharing transforms customer expertise into valuable content while maintaining your agency's branding and presentation standards throughout the entire process.
